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Discover 11 CRM benefits that show why it's better than Excel in managing sales, boosting growth & improving team performance.

Last week in China, I had a conversation with a Malaysian sales professional. He told me something that made me stop and think: “I don’t like reading sales books. Most of them teach techniques to force a sale, turning someone with no need into someone who buys, or rushing someone thoughtful into a hasty decision. That feels unethical.”

The daily grind of a B2B salesperson is often a relentless pursuit of leads. Countless hours are spent prospecting, making calls, and sending emails, yet a significant portion of this effort goes to waste. Why? Because many sales teams are still relying on outdated, volume-based tactics that treat every lead as equal. In today's competitive landscape, this approach is not only inefficient but also detrimental to building the meaningful customer relationships that drive sustainable growth.