Terms & Conditions

OPLAGO TERMS OF USE

Last Updated: 24/12/2025

1. GENERAL
1.1. These terms of use and privacy (hereinafter the "Terms of Use") regulate the conditions of use of the OplaGO services (hereinafter the "Services"), a product of OplaCRM, located on the website [https://www.google.com/search?q=www.oplacrm.com/oplago] and its subdomains.  
1.2. The user can use the Services only after agreeing to the Terms of Use.  
1.3. By accepting these Terms of Use, it forms a legally binding contract between the User and Operator. These Terms of Use are applied for regulating the relations between the User and Operator, specifically regarding the unique operational model of OplaGO (including Compliance Policies), except in cases where special terms have been concluded between the User and Operator. In such instances, the Terms of Use are applied for cases that the special terms do not cover.

2. DEFINITIONS
2.1. Content - data, texts, files, etc., added by the User.  
2.2. Operator - OPLA CRM., JSC, registry code 0316915797, address Sarina A-00.11 B2 Hoang The Thien Street, An Khanh Ward, HCMC, Viet Nam.  
2.3. Services - The OplaGO SaaS services based on the Website, designed specifically for Small and Medium Businesses (SMBs) with a focus on team discipline and performance.  
2.4. Special Terms - the agreement between Operator and User by which Terms of Use are specified, amended, or supplemented.  
2.5. Terms of Use - standard terms of use for using Service and Website.  
2.6. User - the natural or legal person who is a registered user of the Service.  
2.7. Tenant - The organization or business entity account under which individual Users are registered.  
2.8. Compliance Policy - The mandatory set of rules regarding system usage frequency and activity volume, applicable specifically to the "GO NOW" service package.  
2.9. Sales User - A User role with full access to sales data manipulation (Pipeline, Deals, Activities).  
2.10. Non-sales User - A User role with limited access rights, primarily for viewing and reporting purposes.
2.11. Website - www.oplacrm.com and its subdomains with their content.
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3. SERVICE PACKAGES AND COMPLIANCE POLICY
This section outlines the specific operational rules for OplaGO packages.
3.1. Service Packages OplaGO offers two distinct service packages:
- GO NOW (Discipline-First Package): A standard package that requires strict adherence to the Compliance Policy. It applies to a single User type (Standard User).
- GO (Flexible Package): A flexible package with no Compliance obligations. It distinguishes between Sales Users and Non-sales Users for pricing purposes.
3.2. Compliance Policy (Applicable to "GO NOW" Package only) Users subscribed to the "GO NOW" package agree to the "Discipline unlocks freedom" philosophy and must adhere to the following rules:
Individual Rules:
- Rule 1-2: User must log in to the system at least 2 times per week.
- Rule 5+: User must create at least 5 valid activities (interactions with customers) per week.
Team Rule:
- Rule ≥50%: At any weekly review point, at least 50% of the Tenant's total users must meet the Individual Rules.
3.3. Violation Handling & Penalties Failure to meet the Compliance Policy will result in automatic system restrictions:
- Individual Violation: The specific User account is temporarily suspended. The Tenant Admin can unlock this manually.
- Team Violation: The entire Tenant account (including Admin) is locked.
- Remedy: The Client must contact OplaCRM Customer Support to request an unlock.
- Unlock Fee: A mandatory administrative fee of $100 (or equivalent in USD) applies per unlock request to cover operational costs.
3.4. Anti-Gaming Policy The Operator reserves the right to audit User activities. Creating fake, meaningless, or spam data to satisfy Compliance metrics artificially is strictly prohibited. The Operator reserves the right to classify such actions as violations or terminate the Service for repeated offenses.
3.5. Exceptions: Compliance metrics are waived during:
- System downtime exceeding 24 cumulative hours in a workweek.
- Official public holidays as notified by the Operator.

4. USING THE SERVICES
4.1. Operator may amend the Terms of Use unilaterally at any time by publishing the amendments on the Website. The operator will inform the registered users of the amendments via email or in-app notification.  
4.2. The user represents by creating a user account that all provided information is correct.  
4.3. The User is obliged to ensure that the Services are in accordance with its needs.  
4.4. Services may only be used to the extent and purposes for which the Services are created. Users of the GO NOW package specifically acknowledge that regular usage is a condition of the Service.  
4.5. User is obliged to immediately notify Operator of abuse of its account or loss of credentials.

5. USER'S CONTENT
5.1. User ensures that all Content added is in accordance with the Terms of Use and legal acts. User is prohibited from adding malicious Content (viruses, etc.).  
5.2. User agrees that Content is stored on the Operator’s servers and grants necessary rights for storage.  
5.3. Operator takes reasonable security measures to protect Content.  
5.4. Operator protects the confidentiality of Content and will not disclose it to third parties except as required by law or for service provision (e.g., hosting providers).

6. CLIENT SUPPORT AND SLA
6.1. User can communicate with client support via E-mail or Website chat.  
6.2. Unlock SLA (For GO NOW Tenants): For requests to unlock a Tenant account following a Team Compliance Violation, the Operator commits to restoring access within 04 business hours after the Unlock Fee payment is confirmed (Business hours: 08:30 – 17:30 GMT+7, Mon-Fri).

7. MAINTENANCE
7.1. The Operator reserves the right to optimize and develop the Services further.  
7.2. In case of disturbances, the Operator will strive to eliminate the malfunction no later than 4 hours after detection.  
7.3. The Operator maintains the right to restrict access for maintenance or updates temporarily.

8. FEES AND PAYMENTS
8.1. Pricing Structure:
- GO NOW: Standard pricing applies to all users (e.g., $9/user/mo for the first 10 users).
- GO: Role-based pricing applies (e.g., $19/Sales User/mo; $9/Non-sales User/mo).
Overage: Users from the 11th onwards are charged at the standard high-tier rate (e.g., $19/user/mo) regardless of package or role.
Note: Specific prices are detailed in the Quotation or Pricing Page.
8.2. All fees are exclusive of taxes.  
8.3. Payments can be made via Credit card, PayPal, or Bank transfer.  
8.4. Subscriptions are renewed automatically unless canceled before the end of the current period. 8.5. No Refund for Suspensions: The Operator is not obliged to refund fees or extend the subscription period for time spent in suspension due to Compliance Violations (for GO NOW package) or payment default.  
8.6. Unlock Fee: The 3,000,000 VND penalty for Team Compliance Violation is due immediately upon request for unlocking.  
8.7. If the User violates the payment obligation for at least 14 days, the Operator has the right to limit access to the Services.
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9. INTELLECTUAL PROPERTY
9.1. User has the right to use Services in accordance with the Terms of Use. User does not obtain IP rights to the Service.  
9.2. The Website, Services, and content remain the property of the Operator or its partners.  
9.3. User may not copy, reverse engineer, or resell the Services without written consent.  
9.4. References to third-party websites are not under the control of the Operator.

10. PERSONAL DATA
10.1. Operator processes Personal Data (Name, Email, Phone, Company info, etc.) to provide the Services.  
10.2. User may inspect, correct, or request deletion of Personal Data unless law provides otherwise.  
10.3. Controller of Personal Data is OPLA CRM., JSC. 10.4. Operator processes data in accordance with the Personal Data Protection Act.  
10.5. Operator shall not sell Personal Data to third parties without consent, except as provided in these Terms.  
10.6. Upon termination, Operator shall cease processing and delete/return Personal Data upon request, subject to the Data Retention clause in Section 13.

11. COOKIES
11.1. Cookies are used to collect usage information to analyze and improve the Service.  
11.2. The user may prevent cookies via browser settings, which may affect Service functionality.  
11.3. User consents to the generation of anonymized data for development purposes.

12. LEGAL REMEDIES OF OPERATOR
12.1. Operator is not obligated to monitor User Content, but will comply with legal requirements to inform authorities of illegal activity.  
12.2. Breach of Terms: If a User breaches these Terms (including Compliance Rules or Anti-Gaming Policy), the Operator has the right to: * Temporarily restrict access (Suspend account). * Require elimination of the violation. * Terminate the contract without notice for repeated or material violations.  
12.3. The Operator may delete Content that violates these Terms.

13. TERMINATION AND DATA RETENTION
13.1. User may terminate the contract without cause by email or deleting the account.  
13.2. Operator may terminate with 30 days' notice.  
13.3. Operator may terminate immediately if User submits false info, violates Terms, or for inactivity (1 year).  
13.4. Data Retention during Lockout: * In the event of a Tenant lock due to Compliance Violation (GO NOW package), data is retained safely. * However, if the Tenant fails to perform the Unlock procedure (including fee payment) within 30 days of the lockout, the Operator reserves the right to terminate the contract and permanently delete the Tenant's data.

14. LIMITATION OF LIABILITY
14.1. Services are provided "as is". Operator disclaims warranties of merchantability or fitness for a particular purpose.  
14.2. Compliance Waiver: The Operator shall not be liable for any damages, loss of profit, or business interruption arising from the suspension of User or Tenant accounts due to the enforcement of the Compliance Policy agreed to by the User.  
14.3. To the extent permitted by law, Operator's liability is limited to the total amount paid by the User in the 12 months preceding the claim.  
14.4. Operator is not responsible for force majeure events, third-party system failures, or User negligence regarding passwords.

15. APPLICABLE LAW AND DISPUTE SETTLEMENT
15.1. The present Terms of Use are governed by the laws of Vietnam.  
15.2. Complaints must first be registered with Client Support to seek an amicable solution.  
15.3. Disputes shall be settled by the courts of Vietnam.  
15.4. The Services are designed for use within Vietnam. Use from other countries is at the User's own risk regarding local compliance.