The Survival Challenge for Successful AI Deployment in Business

In today's era of AI, especially with the strong rise of AI Agents, businesses worldwide are racing to apply this technology across research, development, operations, and sales. As of 2024, 78% of organizations reported using AI and 92% confirmed that they are investing, or plan to invest, even more heavily in AI initiatives in the next three years according to McKinsey. Gartner predicts that by 2029, 80% of customer interactions are expected to be handled automatically by AI Agents.

However, this revolution's darker side is also becoming more apparent. McKinsey and Gartner showed that only 1% of companies have reached AI maturity, while 70% of businesses fail in their AI deployments and 85% of AI projects fall short of expectations. Instead of driving success, many businesses are even struggling with incidents such as AI-induced sensitive data breaches, incorrect AI actions, and sophisticated AI attacks, resulting in serious reputational damage and financial losses.

This reality raises an urgent question: How can businesses apply AI safely and effectively?

Today, AI deployment is no longer just a race to move fast. It must be built on a strong foundation of security, data protection, and user privacy.

Taking a proactive approach to this challenge, OplaCRM, an emerging SaaS provider specializing in CRM and B2B sales optimization with AI, has partnered with VinCSS, a pioneering cybersecurity company in the region, to standardize cybersecurity for its AI solutions.

Their collaboration includes a series of concrete actions. First of all, OplaCRM products undergo penetration testing by VinCSS before launch, helping identify and address potential vulnerabilities early on. VinCSS also supports OplaCRM to integrate passkey authentication following FIDO2 standards, enabling convenient password-free login experiences and eliminating common cybersecurity risks associated with traditional authentication methods. Through the handshake with VinCSS, OplaCRM, along with its customers and end users, is further protected.

‍

Beyond enhancing their internal security, these two companies also co-organize social events, sharing knowledge and practical strategies for safe AI deployment with hundreds of business representatives across Vietnam. These programs provide organizations with insights to stay ahead of new trends, recognize emerging risks, and build a more structured roadmap for AI adoption with higher security.

In the AI era, security is no longer optional but fundamental for sustainable business growth. VinCSS and OplaCRM are obviously making every effort to combine technological innovation with a strong foundation of cybersecurity, empowering businesses to unlock the potential of AI while protecting themselves and their customers.